Service Desk Analyst

Recruiter
Specsavers
Location
United Kingdom
Posted
11 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
Incident, resolution, call closed We have a strong IT function that can deliver service and projects with passion and enthusiasm. But that's not all, we work hard, are always up for a challenge and take change in our stride. We enjoy the fast paced environment so we don't have time to stand still and we welcome the variety the job throws at us with energy. Based at our offices in Whiteley, this is an exciting opportunity to be part of a dedicated team providing 1st line support for our offices in the UK and Guernsey and our remote staff for technical diagnosis and fault resolution. You will handle all incidents, ensure all calls are logged and maintained and manage through to resolution, keeping users updated on progress and liaise with problem management as required. To be successful in this role you would have previous experience of working in a service desk environment, have some knowledge of hardware / software troubleshooting ability and ability to work shifts and weekends. You have a professional telephone manner and ability to take ownership of incidents and use your initiative to deliver exceptional service. If you are looking to work in a fast paced, dynamic and rewarding environment where you can add value and build your career then we are keen to hear from you. - provided by Dice PROBLEM MANAGEMENT