Technical Infrastructure Specialist

TJ Peel Resourcing
Yorkshire and the Humber
11 Nov 2017
16 Nov 2017
Contract Type
Full Time

Technical Infrastructure Specialist

To act as a Technical Specialist in infrastructure technologies, providing advice, design, delivery and support to SBL's customers and our hosted and managed services.


  • To carry out a varied selection of duties including, but not limited to:
  • Technical consultancy and implementation work on customer sites for managed services and for hosted services.
  • Assisting Sales staff in identifying and qualifying opportunities.
  • Providing technical pre-sales support by attending meetings and conference calls, providing technical web demonstrations and in any other way required.
  • Technical scoping of customer requirements.
  • Creating high and low level technical documentation for customer consultancy engagements.
  • 3rd line technical support for relevant SBL services.
  • Providing in-house solution and product training to SBL staff.
  • Maintain qualifications in a core set of IT infrastructure products enabling SBL to offer infrastructure consultancy and support services to its customers.

Skills/Experience Required:

  • Knowledge in a broad range of infrastructure technologies, including server technologies, networking, virtualisation, firewalls and security technologies.
  • Should hold or have held a professional IT qualification e.g. MCSE, VCP or CCNP.
  • Minimum 3 years' experience in a 2nd/3rd line consultancy role.
  • Ability to understand complex technical concepts.
  • Ability to learn and absorb new skills and technologies.
  • Strong customer-facing skills.
  • Excellent communication skills, both written and verbal.
  • Ability to create high quality technical documentation.

Desirable Knowledge/Qualifications:

  • Shared Storage Technologies
  • Datacentre Virtualisation
  • Microsoft O365
  • Cloud Technologies
  • Advanced Networking
  • Firewalls
  • IT Security products
  • Vendor qualifications (any) would be advantageous

Desirable Candidate Qualities:

  • Hands on approach and a willingness to learn
  • Enthusiastic and motivated
  • Ability to prioritise
  • Attention to detail
  • Team player
  • Ability to work on own initiative

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