Desktop Support Analyst - SCCM 2012

Jenrick IT
£30000 - £34000 per annum, Benefits: Depending on
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
2nd Line Desktop Support Analyst required to work for a fast paced, dynamic organisation in the travel industry. This is a permanent role reporting to the Desktop Support Team Leader, working within the IT Operations team, that ensure timely solutions and a high level of customer service is delivered on a daily basis. You will be a confident and knowledgeable Analyst, who will be responsible for providing face to face and remote support to end users across the company, acting as an escalation point from the 1st line service desk team. You will provide regular progress updates to customers either by telephone, email or in person. This role will be ideal for someone used to working in a fast paced environment, that has experience of working within a technical role, has good listening and problem solving skills and enjoys interacting with customers on a day to day basis. RESPONSIBILITIES - - Responsible for providing 2nd line IT Support remotely and face to face. - As a 2nd line analyst, be the link between 1st line service desk analysts and 3rd line support. - Responsible for providing end user training where required to prevent repeat calls. - Responsible for providing training and advice to the service desk team members as requested. - Take ownership of incidents, requests, problems and major incidents to reduce business impact. - - Contact 3rd party suppliers for end user support and equipment maintenance. - Image, build and configure laptops and PCs in line with agreed standards. - Software installation and security patching. - Escalate incident and problems to 3rd line support when required to ensure a solution is applied. - Responsible for the allocation and recovery of IT assets as part of the joiners, movers, leavers process. - Support MD Office and in house applications. - Provide IT support for meeting rooms and training facilities. REQUIRED SKILLS - - Excellent interpersonal skills and the ability to interact with both technical and non technical staff. - Proven experience of 2nd line deskside support, including VIP Support. - Installing OS on to machines. - Experience of SCCM 2012 - Experience using and troublshooting Outlook 2007 / 2014 within a network environment. - Experience of troubleshooting on various Windows OS and Windows Server (2003 / 2008 / 2012) - Knowledge of Windows 7, Office Suites (2010 and 2013) and core application suites. - Good understanding of Active Directory. - Experience of using software deployment tools to remotely install software. - Microsoft Certifications. If you have the required experience please apply today.
This job was originally posted as