3rd Line Applications Engineer - Team Leader

Global M Recruitment
London (East)
60,000 - 80,000 per year
11 Nov 2017
17 Nov 2017
Contract Type
Full Time
My client delivers cloud based unified communications services thatmerge traditional voice services, email, conferencing, collaboration andvideo with the Internet. They are a firm with a global reach and adesire to grow with huge plans for the coming months. This role is perfect for individuals who have knowledge of Skype forBusiness / Lync support and have developed leadership skills or have adesire to step into a leadership role. Responsibilities Include: Telephony: Voice configuration of Lync server and integration of Lyncto the companys voice networks; Identify and resolve all Lync and other Microsoft application issues;create and maintain documentation of the root cause of any problem inthe Lync environment using company knowledge management systems where appropriate; Acting as a mentor/coach to your direct team. Assisting lessexperienced members and showing enthusiasm regarding imparting knowledgeto others; Provides technical leadership for projects and guidance and trainingfor analysts/programmers; Responsible for creating best-practice technical designs thatdescribe the way we deliver our Microsoft Unified Communications cloudservices (including producing customer-facing documentation), and forimplementing, testing and supporting the servers and applications basedon those designs; Implements/deploys information systems. Technical Requirements: Unified Communications: Skype for Business, Lync 2010/2013, Exchange2010/2013, Sharepoint 2010/2013; Microsoft: Active Directory Administration, Certification, GroupPolicy, Microsoft Server 2008/2012, Windows 7/8, SharePoint,Virtualisation technologies, SQL. Desired Experience Previous leadership experience or the ability to step into aleadership role ideally within a customer facing or internal servicedesk/NOC environment; Calm under pressure, focused and a proven track record of deliveringresults whilst assisting the wider team; Previous experience in a 1st / 2nd line service desk / support deskengineer role; Hands on work experience with the above responsibilities/technicalrequirements. - provided by Dice ACTIVE DIRECTORY, CLOUD, INTERNET, KNOWLEDGE MANAGEMENT, MICROSOFT, SHAREPOINT, SQL, WINDOWS, WINDOWS 7