1st & 2nd Line Support Technician - Harrogate - £23k

Greywood Associates Limited
£20000 - £23000 per annum + bens
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
1st & 2nd Line Support Technician - Harrogate- £22k

My client, based in Harrogate are looking to recruit a 1st & 2nd Line IT Support Technician, to be responsible for providing a high quality service to their users across multiple sites on a varied range of hardware, software, server networking & infrastructure based issues.

Job Role
  • Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
  • Taking ownership of user problems, performing technical diagnosis and fixing issues either remotely or on-site
  • Documenting calls on the call logging system
  • Following standard help desk procedures & processes

Key Skills and Knowledge
  • Strong customer service orientation & excellent communication skills
  • Highly organised with strong planning and prioritising skills
  • Ability to follow policies and procedures paying attention to detail
  • Strong knowledge of Microsoft based operating systems (Server 2008 R2 / 2012 and desktop) and Microsoft applications
  • Experience in Active Directory (AD) and user account changes
  • Familiarity with LAN, WAN & VPN technologies
  • Experience of Backups and anti-virus technologies
  • Knowledge of TCP/IP and general networking
  • Driving Licence

Ideally anyone with any of the following skills would be advantageous, although they are not essenital,
  • Knowledge of SQL Server & IIS Server
  • SQL Server Resporting Services (SSRS)
  • Basic web development knowledge (HTML, CSS, JavaScript)
  • Powershell

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The package can be anything up to £23k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!
This job was originally posted as www.cwjobs.co.uk/job/77590345