ServiceNow Business Process Consultant - London

Claremont Consulting Ltd
United Kingdom
11 Nov 2017
18 Nov 2017
Contract Type
Full Time
Business Process Consultant I am recruiting a ServiceNow Business Process Consultant for a role based in London. The right candidate will have a proactive attitude, forward thinking and 2 years experience in ServiceNow from a Business Process perspective. Key Responsibilities:*Manage client engagements with senior stakeholders and project teams *Provide business analysis skills to solve problems, understand and document customer requirements*Assist clients with ServiceNow roadmap development and delivery to support their business change initiatives *Project management, using Agile methodology, to manage projects and ensure successful delivery *Sequencing and allocation of development work to Implementation Consultants and supervising the delivery of that work*Provide leadership and mentoring to less senior staff as required*Keep abreast of industry trends in the Service Management arena and developments in ServiceNow applications*Share best practices and knowledge with colleagues Key Requirements:*Outstanding Communication skills, professional and approachable *Minimum of 2 years experience in ServiceNow*Proven ServiceNow and Service Management implementation and consultation experience*Excellent client facing and engagement management (trusted advisor) *Strong analysis and problem solving skills *Proven functional and business requirements gathering with specification writing *In depth understanding of Service Management best practice - ITIL *Thorough knowledge of Project Management methodology - Agile - provided by Dice AGILE, BUSINESS ANALYSIS, BUSINESS CHANGE, ITIL, PROJECT MANAGEMENT, SERVICE MANAGEMENT