Field Services Engineer - Sheffield Local Travel

£22000.00 - £30000.00 per annum + benefits
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
A permanent opening for an IT Field Services Engineer based out of Sheffield, South Yorkshire

Field Services Engineer - Sheffield + Local Travel
Salary range: £22 - £30k per annum + bens
Role closing date: 23rd November

You will provide IT Technical Support to ITIL/accredited standards, ensuring efficient and high quality service delivery across the national supported customer base.
You will assist infrastructure teams in the support and maintenance of the IT infrastructure and the associated servers and services.
You will act as first point of escalation for IT incidents and issues and will work with other IMT services as necessary to resolve.

  • To be responsible for delivery of a consistently high standard of services to all supported organisations
  • To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation
  • To participate in out of hours on call services in accordance with agreed SLAs
  • Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities
  • To respond and resolve assigned service desk calls to meet agreed service levels ensuring that all SLA and KPI's are consistently and reliably met
  • To work closely with other teams within IMT service to ensure customer satisfaction through end-to-end ownership of incidents and problems
  • Be the first point of escalation for incidents and problems relating to the locality covered
  • Be responsible for the installation, repair and maintenance of IT equipment and software
  • Working with the MTG Service Assurance function to ensure that all services are demonstrably conformant, on an ongoing and auditable basis, to the relevant quality and service management standards - including ISO 9001, ISO 20001, ITIL, etc.

Essential Knowledge / Experience:
  • Significant experience of providing field or desk based support to ICT users, in an environment of mixed Windows Operating Systems
  • Detailed exposure to large corporate computing environments, including networking
  • Competent ability with PC hardware and software, Windows Operating Systems. Microsoft Office Suite
  • Skills for communication on complex information, requiring developed interpersonal and oral/ written communication skills
  • Problem solving skills and ability to respond to sudden unexpected demands

  • Vendor qualification e.g. Microsoft Certified desktop Support Technician
  • Evidence of continued professional development
  • ITIL Foundation Certificate in IT Service Management (ITIL v3)
  • Basic knowledge of project principles
  • Previously worked in similar position within the public sector
  • ECDL
  • Detailed experience in directly working with the identified Specialist Services
  • Skills for manipulating information.

Willing to travel extensively to and to be present where necessary throughout geographic areas of responsibility

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