Service Desk Engineer - Permanent - Berkshire - up to 24,000 benefi

Henderson Scott
11 Nov 2017
17 Nov 2017
Contract Type
Full Time
The opportunity of the Service Desk Engineer If you're interested in working for an award winning IT Solutions company that is at the forefront of technological advancements then look no further. Due to continued growth and expansion, this is an exciting opportunity for an experienced Service Desk Engineer who strives to improve their technical ability to join a leading, growing IT Solutions company that is based in Berkshire. The role/responsibilities of the Service Desk Engineer The Service Desk Engineer will work alongside talented 1st and 2nd line engineers resolving calls that are received in the Service Desk in a timely fashion. If issues can not be resolved, the Service Desk Engineer will be required to escalate this to the appropriate teams. Using a combination of troubleshooting, problem solving and investigation, the Service Desk Engineer will be responsible for taking a methodical approach to resolving issues. In addition, the Service Desk Engineer will need to be proactive in notifying customers when issues arise before they've raised this with the Service Desk. Required skills/experiences of the Service Desk Engineer Troubleshooting Windows OS 10 (or 7/8) Troubleshooting mobile devices and network A solid understanding of OS - in particular Outlook Exchange Administration/Active Directory Citrix Experienced in using a ticket management system (creating, updating and logging) Problem solving skills - resolving issues with a methodical approach Proven customer facing experience An ability to work in a high pressured, fast paced environment Location: Berkshire Hours: Monday - Friday 09:00 - 17:30 Salary: up to 24,000 + benefits Permanent If this Service Desk Engineer role is of interest, please send in your CV. - provided by Dice ACTIVE DIRECTORY, CITRIX, MOBILE, WINDOWS