Desktop Support Analyst

Recruiter
Recruitment Genius
Location
Stanton-in-the-Peak
Posted
11 Nov 2017
Closes
18 Nov 2017
Contract Type
Permanent
Hours
Full Time
Desktop Support Analyst This company is looking for a committed DesktopSupport Analyst to join them at their busy Technical Services team basedin Stanton Harcourt, near Witney. Where will you be working? You will beworking as part of their Technical Services team based at their highprofile retail client's office in Stanton Harcourt, Oxfordshire. Whatwill they ask you to do? Working with various high profile retailers,this role provides an excellent opportunity for you to learn new skillsand develop within a support environment. Supporting users from a 2ndline perspective you will assist them on a variety of incidents,following these through to a positive resolution. Support will beprovided via the telephone and face to face. Your troubleshootingtechniques will be put to the test with incidents around basic PC,software and MS Windows faults. You will be provided with the trainingand support required to help you develop your career within IT. Is thisthe role for me? If you can answer "Yes" to the following thenthis role shall be of interest to you. - Have 1-2 years' experience ofproviding 2nd line support. - Able to troubleshoot basic hardware andsoftware issues. - Exposure to 2nd line support is desirable. - Have theability to work under pressure and thrive on a challenge. - Enjoystaking ownership to achieve a successful resolution. - Possess excellentverbal and written communication skills. - IT qualifications arepreferred although not essential. - provided by Dice WINDOWS