Triage Technician

11 Nov 2017
16 Nov 2017
Contract Type
Full Time

Job Title: Triage Technician

Location: Coventry

Reporting to: Repair Centre Team Leader

Hours of work: Monday-Friday, 40hrs per week - Mon - Sun 07:00 - 20:00

ByBox codes software, creates technology and builds infrastructure to improve supply chains. We systematically reduce cost and improve services for our customers so that they can compete better.

ByBox is a market leader and global innovator in supply chain technologies, field service logistics, technical services and Smart Box solutions. Through our clever Thinventory technology, ByBox provides an end-to-end supply chain solution that is used by over 400 businesses both in the UK and internationally. 'Move the data, not the part' is at the heart of everything we do and we're always looking for new ways to improve supply chains using technology.

Role Overview

To Clean, Triage and box customer equipment. To diagnose faults and repair products in line with customer requirements. To ensure repair centre system is updated accurately and is a true reflection of work carried out.

Specific Responsibilities

  • Clean Equipment
  • Quality Assurance check against customer reports to ensure stock integrity
  • To re package equipment sufficiently to prevent damage
  • To Manifest all Beyond Economical Repair items
  • To maintain a clean working area in and around Repair Centre
  • Diagnosis faults with printers being returned from field technicians
  • Ensure first time fix in line with agreed quality standard
  • Final testing of repaired items
  • Update repair centre system of fault and repair activity carried out
  • Ensure daily output is in line with agreed targets
  • Compliance to Standard Operating Procedures
  • Effective team-working with other members of the team

Skills and Experience required


  • Previous experience of basic repair of IT equipment
  • Good analytical and diagnostic skills
  • Manual dexterity and experience of using hand tools
  • High level of productivity
  • Hands-on approach


  • Understanding of other repair technologies

Application Process:

  • Please apply in writing to the Recruitment Department including a covering letter and up to date CV

This job was originally posted as