Software Support Analyst

Spectrum IT
18000 - 25000 per annum + Benefits
11 Nov 2017
10 Dec 2017
Contract Type
Full Time
Software Support Analyst Software Support, ERP, Accounting, Product Support Poole, Dorset 18,000 - 25,000 (DOE) + Benefits We are seeking a Software Support Analyst, skilled across ERP, Integrated Business Management Software, Accounting and Application support to offer Technical support and assistance to our prestigious client's customer base You will be part of a team of software support consultants and analysts who provide support and implementation services to our client's customer base throughout the UK and Ireland. This vacancy focuses on the delivery of telephone software support and is an office based role. This is a terrific opportunity to join the Support Department for a growing, market leading Software Company. The right candidate will have proven experience of software support preferably with finance, ERP or Integrated Business Management Software. A background in business management software solutions in combination with a customer centric attitude is essential. To be suitable for the role, you will need: * Experience of supporting Business Management/ERP/Accounting software together with an understanding of support call management processes. * Proven strong knowledge of accounting principles or accounting systems. * Experience in the agricultural, construction or garden machinery industry would be an advantage. * Good general IT skills * Positive, confident, self-motivated, autonomous and reliable. * Strong verbal and written communications skills and an excellent telephone manner. * Proven customer service skills based on a genuine desire to help others. * Ability to communicate with and respect customers at all levels within a company. * Strong analytical and problem-solving abilities, good attention to detail. * Able to learn complex business software quickly. * Ability to think clearly when under pressure. To apply, and for more information, please send your CV to - provided by Dice ERP