IT Service Desk Analyst

£25,407 - £29,891 Plus Benefits
11 Nov 2017
16 Nov 2017
Contract Type
Full Time

IT Service Desk Analyst
Poole, Dorset
£25,407 - £29,891 Plus Benefits

The RNLI is the charity that saves lives at sea through lifeboats, lifeguards, and prevention. Our work is driven by our values to be selfless, dependable, trustworthy and courageous.

We are looking for an experienced IT Service Desk Analyst, with an equal balance of customer service and technical skills, to join our IT Service Desk. This is a small team, so you will need to be proactive with an analytical mind, willing to help and learn, and able to think on your feet. You must be comfortable working in a service based environment, adhering to SLAs and Lean/ITIL principles.

The service desk receives around 80-90 calls a day, requiring assistance with a very varied range of queries and problems, so you must feel confident dealing effectively with customers in a friendly, personable and timely manner.

The team troubleshoots software, hardware, network and website issues, including Windows 7, Office 2010, Microsoft Dynamics AX, SCCM, MACs, printers, tablets and mobile phones.

To be considered, you will need:

- Knowledge and experience in incident management and ITIL processes
- Strong technical knowledge of current mainstream desktop software, hardware and network technology
- At a minimum, A Levels (or equivalent)

Focused and diligent, as an IT Service Desk Analyst, you?ll have excellent communication skills and a solution-oriented approach. Great time-management and prioritisation abilities are also key.

Hours will be managed on a rota basis between 7:45am and 6pm. There is no overtime required for this role.

Please note, the closing date for applications is the 21st November 2017.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards our goals of halving drowning in the UK and Ireland by 2024. This involves a growing commitment to preventative action, using our expertise to work in partnership with communities locally, nationally and internationally to prevent drowning.

To apply for the role of IT Service Desk Analyst, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: IT Service Desk Analyst, IT Helpdesk Analyst, Service Desk Engineer, Technical Support Analyst, Technical Support Engineer, IT Support Analyst, IT Support.

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