HEAD OF PRODUCT - Retail Telecoms
HEAD OF PRODUCT - Retail Telecoms
SALARY £50k - 75k DEPENDING ON EXPERIENCE
PLUS BONUS, CAR ALLOWANCE AND EXCELLENT BENEFITS
Our client has built a sizeable Retail Telecoms business over the course of the last 10 few years, building a reputation for offering great value services with exceptional customer service. The ambition over the coming years is to accelerate that growth even further to become one of the major telecoms retailers in the UK.
What's the role?
As Head of Product, you will lead on all aspects of product management of the current and future portfolio, managing a team of product managers to successfully deliver key KPI's. You will provide the leadership and decision making for the team, with responsibility for achievement of key customer, commercial and operational initiatives either directly or through working effectively with other members of the Retail Telecoms team.
You will be a Fixed Line telecoms expert who has a deep level of industry knowledge and is able to use and share that knowledge to enhance business performance and develop the wider team. Furthermore, you will use your strong market knowledge and ability to utilise market data to inform decision making on product and vendor prioritisation; holding full budgetary control.
And of course, you'll understand the customer journey, product rules and processes and will put service at the forefront of your team's delivery.
The role is also responsible for assurance and compliance with key regulatory and internal requirements.
Your team will be at the centre of us achieving our retail telecoms ambition so you'll need to inject leadership, passion, energy, insight, pace and rigour to drive our business forward.
That sounds very interesting, but what do you need from me?
We need someone with a proven successful leadership background within the telecoms industry. You will be an expert in fixed line telecoms and ideally will have worked in an environment with experience in applying Lean or Agile working practices.
As Head of Product it's essential that you can develop robust business cases, proposals supported with financial data to demonstrate a clear view of your strategic planning and execution journey.
Other key requirements include:
- Credible track record of product delivery with retail telecoms
- Experience of business change and management of key change programmes within an agile or lean environment
- Experience in supporting transformation of IT system architecture
- Customer experience mapping, redesign and implementation
- Ownership and delivery of assurance and compliance
- Strong leadership experience, a real passion for people.
Yes, this role involves working with many different people, across many different platforms, so we ask for a few key competencies;
Keeping everyone happy isn't always easy, especially when you are tasked with strategic business planning and that's where your first class communication skills come in to play. You'll need to be an adaptable, inclusive leader. Not only in supporting your own team but working at a senior level across the organisation to make sure that great plans turn into seamless delivery.
Great, what's in it for me?
For us it's not just about being good at what you do - it's about enjoying what you do too. So we'll encourage and empower you to be imaginative, share your great ideas, and do work you can be proud of. In return for being your best for our customers and colleagues alike, you'll also enjoy a variety of benefits including flexible working, reduced or condensed hours and development opportunities.
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
This job was originally posted as www.jobsite.co.uk/job/959516818