Project Engineer

The HR Booth
11 Nov 2017
15 Nov 2017
Contract Type
Full Time
Do you want to work with some of the best Networking professionals in the business and have the chance to work with growing and exciting business? If so, then we may just have the role for you. Hutchinson Networks is one of the fastest growing technology companies in the UK (TechTrack 100), with several unique data centre and cloud services certifications. We specialise in provisioning of IT infrastructure and networking services worldwide. We simplify complex, international IT projects and thrive in multi-vendor, multi-technology environments. Our solutions power some of the largest multi-national companies, critical public sector infrastructure, dynamic start-ups and pure-play technology firms. Our newest platform, Fabrix, is a Cisco case study in software defined networking, providing a growing list of cutting-edge cloud services to our clients including IaaS, backup, disaster recovery, and hosted voice. Headquartered in Edinburgh with an office in New York, our fast-growing team is quickly becoming recognised as a leader in bringing forward-thinking IT solutions to market. Hutchinson Networks Ltd specialises in the provision of IT infrastructure and networking services worldwide. We are renowned for providing multi-vendor, multi-technology services at an exceptional level to our customer base. This includes the provision of core services, based predominantly around network design, implementation, support, troubleshooting and training. Position Overview The Enterprise Services Project Engineer will work on HN global customers to design and support the delivery of multi-site implementations, upgrades and maintenance programmes. As a project engineer you will be responsible for ensuring the Network Operations Centre, Field Engineers and Project Management team have adequate knowledge (through documentation and training) to ensure the successful delivery of services. The project engineer will work directly with the Solutions Architect to ensure that all work meets the high standards expected by our customers and, when required, be a primary contact for ongoing projects for the Network Operations Centre. Essential Duties / Responsibilities: Develop process and technical documentation to support multi-site rollouts including, but not limited to, schematics, AP placement maps, report templates, workbooks, email templates. Attend and perform roll-out pilots to ensure Statement of Works are correct and to aide in the development of documentation. Liaise with Solution Architects to provide accurate pre-sales support in developing Levels of Effort. Provide training to NOC, Field Engineers and PM team to ensure the successful delivery of projects. Research and develop knowledge around parts used within projects to gain a full understanding of how they are installed, used and compatible with other parts. Liaise with Enterprise Services team to improve internal processes and documentation. Act as a point of contact for technical escalations when required. Interface with customer teams to ensure all parties have a complete picture of the work taking place. Manage your time to work with customers when required (our clients are global standard working hours do not apply) Obtain and maintain vendor engineering certifications required for service delivery. Essential Education / Experience: Bachelor’s Degree in Computer Networking or similar. 2+ years’ experience within the Network Engineering space. CCNP or F5 30X or JNCIP or equivalent experience desirable. Experience working across multiple verticals e.g. Routing and Switching, Wireless, Collaboration, Data Centre, Security, IoT, AV. Understanding of field delivery challenges. Ability to produce technical documentation. Understanding of ITIL framework, particularly Change Request processes would be advantageous. Essential Skills and Competencies: Excellent organizational skills with the ability to team with others to develop documentation and processes for successful delivery. Strong ability to work within a fast-paced, high-pressured environment. Solid time management skills to ensure you are available when required but also getting a good work-life balance. Ability to work on a variety of projects with limited supervision, delivering on time and within budget. Ability to research parts and liaise with manufacturers to gain a full understanding of Bill of Materials. Excellent customer service, verbal and written communication skills. Ability to travel for pilots and complex installations for customer projects (approx. 20% travel).