Senior IT Support Technician

Recruitment Genius
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
This is an exciting opportunity to join an award winning Managed ITService Provider. Using the latest and most exciting technologies, theyare helping businesses across the UK to grow and improve. AsManchester's fastest growing MSP they are looking to add to their 2ndand 3rd line team. Duties of the Senior IT Support Technician: -Effectively manage own customers - Provide sound second and third linesupport to all customers - Meet established SLAs to maintain excellentcustomer service - Manage communication effectively to inform customersof system changes and/or outages - Be an active participant in newprojects, discussions, and initiatives - To identify potential revenueopportunities and highlight them to the Management Team - To act as anambassador for the brand always - Make regular reports andrecommendations to customers Requirements of the Senior IT SupportTechnician: - Previous experience within a 2nd/3rd line support role,preferably with an MSP - Strong communication skills, both verbally andwritten - Full UK driving license - Industry recognised qualifications -Knowledge of network fundamentals (OSI model, TCP/IP) - Knowledge ofinfrastructure monitoring and PowerShell - Knowledge and experience inthe following: - Exchange Server - 2010, 2012 & 2013 - Windows - 7,8, 8.1, 10 - Windows Server - 2008, 2012, 2016 - Office 365, Azure -Cisco switchers, routers and firewalls - Able to configure and manageswitches at layer 3 level Senior IT Support Technician Benefits: -Competitive Salary - up to 30k p/a + Commission - Bonus Structure -Pension - Mobile Phone - Laptop - Use of Company Vehicle - Full Uniform - provided by Dice AZURE, CISCO, FIREWALL, MOBILE, POWERSHELL, WINDOWS, WINDOWS SERVER