Trainer - Contact Centre

Recruiter
Hays
Location
Manchester
Salary
£22000.00 - £28000.00 per annum
Posted
10 Nov 2017
Closes
16 Nov 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

A contact centre Trainer role based in Manchester city centre, paying 23-28k

Your new company
A well-known insurance business with offices in Manchester city centre. With some exciting projects on the go and a clear vision for the future, it makes for an exciting time to join the business.

Your new role
Working as part of a small team you will be defining and developing first class induction training for new Customer Service Advisors within the contact centre. You will also provide effective coaching to line managers to ensure the continued learning and development of the CSAs post induction. You will deliver engaging and informative sessions, and other blended learning interventions, to ensure the CSAs are equipped with the technical learning required, as well as soft skills, helping them to develop not only what they say, but how they say it. The role will also support on the ongoing design and evaluation of learning materials, including e-learning, and will support with other L&D needs outside of the contact centre on occasion.

What you'll need to succeed
This is a key role within the business and requires an experienced contact centre trainer who is passionate about the part they play in people development. You will be driven to deliver innovative, customer centric training, having previous experience in a fast paced contact centre or sales based environment. You will need a strong track record in training delivery, having confidence and experience of regularly facilitating training for groups of at least 10 people. Working regularly with line managers you will need excellent influencing skills and the ability to coach and enhance their skill sets to ensure learning continues, as the business adopts the 70:20:10 approach. Ideally you will have a professional training qualification such as CITP.

What you'll get in return
In return you will be offered a permanent role with a salary of up to £28,000 depending on experience, and 25 days holiday plus bank holidays, rising to 26 days after 1 years' service.

Please note you will need to be able to work flexibly with regards to working hours, as the contact centre operates on a shift basis. This means there will, on occasion, be a requirement to train staff on a later shift, for example working 1pm - 9pm. This will be shared amongst the team on a rotational basis when required.

Candidates would also need to pass background checks / credit checks due to the nature of the business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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This job was originally posted as www.totaljobs.com/job/77591048