Applications Support Analyst

Easton Haines Limited
Newport (Casnewydd)
£22k - 25k per year
11 Nov 2017
16 Nov 2017
Contract Type
Full Time

Applications Support Analyst

About the role

Application Support operates as the second line behind the Service Desk and operates primarily as software systems support to the business and it's customers. The team interfaces between business and technical departments throughout the life cycle of the incident or problem which includes initial investigation and categorisation of the problem, creating an initial work around, documenting the problem, managing the problem through software development, testing and full implementation and validation within the business.

The Application Support Analyst will be responsible for everyday system tasks and investigation of Business as Usual Problems and Incident Service Desk calls raised across the organisation and by operational business areas within the Application Support Team.

Treating Customers Fairly is a central part of the Financial Conduct Authority retail regulatory regime and an integral part of this role is to assist in delivering the six improved outcomes for consumers.

About the candidate

The Applications Support Analyst will have excellent problem and incident resolution/management experience together with an awareness of data security and data privacy. You will be an effective communicator and will be able to effectively liaise with and influence stakeholders.

The successful candidate will have a Degree (or equivalent) in a relevant subject (IT, Computing, Maths, accountancy) or extensive relevant experience and systems knowledge including extensive knowledge of Microsoft Office applications and some understanding of database and SQL.

A background in the Financial Services Sector would be highly advantageous.

Any of the following would also be helpful: IT Helpdesk experience, Systems Analysis Risk Identification and Management, Regulatory Adherence, Execute user acceptance or system test script, experience of IBM iSeries


In return, you will receive a salary of between £22,000 and £25,000, profit related bonus scheme, 24 days annual leave, life assurance of four times your salary. On completion of the probationary period you can join the group pension plan and obtain up to a 6% match contribution into your pension plan. Access to private medical cover is also available and a flexible benefits scheme can also be enjoyed.

What's in it for you?

Join a growing company at the cutting edge of software and business services
Enormous career potential - the company is growing year on year
My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees
Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development

Please send your CV via the link provided or direct to me. Alternatively, for further information please call me on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

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