Solution Consultant -(Digital Communication)

11 Nov 2017
16 Nov 2017
Contract Type
Full Time

Job Title: Solution Consultant - (ECM and EDMS software)

Location - Nottinghamshire - Flexible UK Location (Travel Required UK Wide)

Competitive Salary & Benefits

About Capita | Capita Intelligent Communications

We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

Part of Capita Plc, Capita Intelligent Communications are a leading provider of outsourced customer communication services. We receive, manage, create, deliver and optimise our clients' communications to ensure the right message gets to the right people at the right time.

What you will do:

  • Solutions consultant will lead the design and development of advanced customer communication solutions and support business growth by providing technical subject matter expertise to business development teams and clients in a variety of sectors.
  • They will work with alongside sales teams to understand the business needs of prospective and existing clients and collaborate internally with technical and operations teams to develop, document and deliver successful solutions.
  • As part of a professional services team they will also work with senior management to assist in the creation, management and continual development of the solutions strategy and technology roadmap for the business.
  • Business services include; multi channel customer communication, hybrid mail, digital mailroom and document management, records management and storage, hybrid mail,
  • Solution set spans the physical and digital communications mix and includes; Customer Communication Management platforms, ECM and EDMS software, hybrid mail software, automation and web services tools.
  • Develop pre-sales tools and services needed to advance prospect / client opportunities
  • Conduct assessments of existing client customer communications arrangements and recommend improvements
  • Ownership of the solution design aspects of services proposed to clients
  • Deliver key internal and external facing technical documentation in pre-sales and post-sales landscapes
  • Actively contribute to bid responses and general client proposals, develop solution design documents, answering technical questions,
  • Liaise with the project management and development teams on customer projects to support delivery to time and budget; active input as required within change management processes
  • Complete regular forecasts, management and financial reports for all project work in line with business objectives

Your experience will include:

  • Proven previous experience in a similar consultative role designing and delivering transactional outbound communication and document management solutions
  • Excellent presentation skills with the ability to confidently and clear present technical solutions to non-technical audiences
  • Strong technical capability to be able to detail technical requirements to development teams
  • Ability to work independently in the achievement of assigned targets
  • Strong organisational and planning skills
  • Exceptional written and verbal communications - ability to outline complex propositions in layman's terms
  • Ability to work on multiple simultaneous projects to tight deadlines
  • Excellent attention to detail and accuracy
  • Strong interpersonal skills and the associated ability to interact with individuals at all levels across the organisation, its clients, partners and suppliers
  • Sound experience of Microsoft Office tools - including Visio and Project

Desirable Skills / Experience

  • Deep subject matter knowledge of GMC technologies
  • Deep subject matter knowledge of Kofax technologies
  • Familiarity with a range of other document composition and multichannel communication platforms
  • Familiarity with a range of digital imaging, document management and automation technologies
  • Understanding of print production workflows and postal tariffs
  • Educated to degree level or equivalent and / or hold professional qualification e.g. ITIL, ISEB
  • Experience working with enterprise implementations of ECM, EDRM and EDM technology
  • Experience of delivering document solutions within the Health, Financial Services, Utility and / or Local Government markets
  • Experienced in the scoping and transition of diverse data / document portfolios within a BPO environment

Other job titles - Strategy Management , Pre-Sales Manager

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, discretionary annual bonus, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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