PI Claims Adjuster

Insight Recruitment Solutions Ltd
London (Greater)
£35k - £45k pa
11 Nov 2017
16 Nov 2017
Contract Type
Full Time
An expanding Insurance company based within Londons Square mile are looking to employ an experience PI Claims Adjuster. In the role you will be accountable for:

* Ensure the company's claims department continues to act as an effective TPA for its capacity providers in accordance with binding authority SLAs & claims handling agreements, with adherence to Treating Customers Fairly (TCF) and Conduct Risk
* Proactively handle PI claims in accordance with Claims Handling Guidelines from first notification of loss (FNOL) to settlement (including coverage, legal liability and quantum analysis) within the scope of delegated authorities
* Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service
* Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage
* The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries
* Work closely with the company's panel of service providers to ensure a quality and value for money service is provided/received within required timeframes
* General claims administrative duties such as electronic file management filing and payment requests, and the production of management information
* Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of products and wordings
* Identify and escalate claims related issues to Claims Manager and Claims Director where necessary

Successful candidates will have the following knowledge and experience:

* Good working knowledge of PI claims, with at least 3 years' experience of adjusting such claims within the Lloyd's / London market. GL and casualty experience also useful.
* Previous experience of working with Lloyd's binding authorities, Lloyd's Managing Agents/syndicates.
* Good understanding of insurance policy wordings - liability/PI wordings a particular advantage.
* Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.