Global Payroll Coordinator

11 Nov 2017
15 Nov 2017
Contract Type
Full Time
Due to Global growth and expansion we have a fantastic opportunity to join our Global team. activpayroll is a leading global professional service organisation providing integrated global and domestic payroll solutions; expatriate taxation services and online HR people management tools to over 1000 companies in more than 120 countries worldwide. With offices in Houston, Washington & Ontario, Americas; Perth, Sydney & Singapore APAC; Paris, Stavanger & Edinburgh, EMEA and global headquarters in Aberdeen, UK, activpayroll has one of the largest and most experienced international payroll and expatriate tax teams in the world. activpayroll is a SAS70 Type II approved organisation and holds the highest level of BACS accreditation available. We are committed to offering competitive packages, embracing flexibility and ensuring you progress professionally as we grow globally. Here at activpayroll we live by our values (Passionate, Knowledgeable, Accountable, Flexible, Committed to Service Excellence) and seek enthusiastic professionals who can perform these on a daily basis. Do you have what it takes to join our leading global team? We are looking for a passionate and driven Global Payroll coordinator to join our Aberdeen office. Working with our highly qualified and experienced team will provide great scope for professional growth and career development. Global Team applicants should be highly organised, with the ability to work under pressure and meet deadlines. In addition, candidates must be numerate, with good customer service and possess excellent written and verbal communication skills. Payroll, International business and a background in coordinating an advantage. PRIMARY FUNCTION Working with global partners to deliver payroll to international clients. Principal Duties Daily contact with global partners to ensure payroll is delivered on time and accurately Answering queries from employees, clients and partners Maintaining client records, ensuring activpayroll hold the most up-to-date information Co-ordinating and participating in conference calls Co-ordinating data as per agreed payroll calendar Preparation of payroll calendars and checklists Preparation of monthly governance reports by country Compliance with company procedures Accurate time recording, to enable invoice procedure Ensuring all monthly paperwork is completed accurately and on time Undertake non-routine, complex project-type work requested by clients Ensuring the payroll manual is relevant, up-to-date and is used at all times Completing a checking sheet for every payroll processed Preparing Monthly Governance Reporting and chairing Governance calls for clients in their remit Takes ownership of tasks and has ability to make decisions and resolve issues Escalation of client, internal & partner issues via a corrective action request form Service Excellence Responding efficiently to all queries via email and telephone Ensure that Service Delivery Manager is kept informed of any issues that should arise Checking with clients when payroll information will be handed in to ensure enough time is left to complete the job Fully understands responses to client queries from partners Communicates clearly and effectively with clients Ensure the Service Delivery Manager is kept informed of any risks for delivering payrolls in the agreed timescales and clear and concise communication of any delays given to the client Team Focus Prioritisation of own workload on a day to day basis Participation in team meetings Submitting any relevant information that can be discussed at team briefs Ensuring a safe working environment and raising any health & safety concerns immediately Ensure compliance with Data Protection regulations Team player who demonstrates commitment through clear and timely communication Commercial Awareness Identifying any process improvement areas and highlighting to Service Delivery Manager Showing initiative with new ideas Identifying and highlighting to Service Delivery Manager, ad-hoc requests and opportunities for work that would incur additional fees Competencies Proven numeric skills, a background in Finance or payroll is essential A strong emphasis on accuracy and quality Highly organised Pro-active approach to problem solving Ability to work under pressure and to strict deadlines Good level of IT literacy; familiarity with databases and current software packages Competent oral and written communication skills, with ability to evaluate queries and advise clients in a timely and professional manner A high level of personal drive and self motivation with an ability to work under own initiative A willingness to learn new tasks and be flexible Customer-focused with a service-orientated approach Ability to build relationships with clients and colleagues Flexible and adaptable to work demands within the company Ability to balance priorities to achieve results A confident team player