Business Analyst - Service Analyst - Prince - ITIL

University of Warwick
39,992 - 47,722 per annum
11 Nov 2017
18 Nov 2017
Contract Type
Full Time
Excellent benefits offered - relocation, extended leave, pension,flexible working and many others - visit the University of Warwick'sReward and Benefits webpage for more detail -Job role- Working as part of a team of Analysts, with Project Managers, ServiceOwners and customers to enable IT Services to meet the strategicobjectives of customer groups, producing the correct and appropriatelevel of requirements analysis, mapping current and future processes andadvising customers with solution selection and implementation Your team will be working on every system process that touches any partof the Student journey, from enrolment to graduation. -Duties and Responsibilities- Establish effective working relationships at a strategic level,influencing the customer strategy and corresponding IT service strategies. Develop a deep understanding of customer and University processes,strategies, priorities and constraints. Identify opportunities forprocess and performance improvement Drive and challenge customers assumptions as to the way they willsuccessfully introduce new business processes and solutions andcontribute to robust process change, solution selection and implementation. Apply previous experience of technical IT development andimplementation to ensure that customers receive informed adviceregarding the effective use of IT to achieve their goals. Provide technical and project management support for service delivery Initiate and contribute to the ongoing development of technicaldocuments for systems requirements, support models Perform necessary reviews and analysis and produce process documentsincluding: process maps and analyses, metrics design and performance management. Work independently with a diverse group of staff from both business andtechnical areas and external suppliers, creating opportunities to listento customer needs Represent IT Services on formal University committees and workinggroups (faculty and department IT committees) and service reviews. Work with project sponsors to develop accurate, meaningful andmeasurable business cases. Draw on previous analysis experience and use a variety of businessanalysis methods (e.g. interviews, document analysis, requirementsworkshops, business process analysis, use cases, task, workflow analysisand facilitation) to elicit requirements and document business processes. Determine the root causes of issues and identify the underlying truerequirements and distinguish these from user requests. Present the business case, requirements and solution options at thelevels appropriate to different audiences Deliver the relevant documentation as required, including functionalspecification; business requirements specification; detailedrequirements specification; use cases and process documentation. Identify and appraise solution options, carrying out options-andgap-analysis, to inform recommendations for implementation. Use expertise to act as liaison between the business and project teams,technology suppliers, technical and support teams to ensure the solutionmeets user requirements and that issues are identified and addressed asearly as possible. - provided by Dice BUSINESS ANALYSIS, ITIL, PRINCE, PROJECT MANAGEMENT, REQUIREMENTS ANALYSIS, SERVICE DELIVERY, WORKFLOW