Technical Analyst - Cisco Pre sales

United Kingdom
11 Nov 2017
17 Nov 2017
Contract Type
Full Time
Technical Analyst - Cisco Pre sales Competitive salary + Core & Voluntary benefits A new and exciting opportunity has arisen for a Technical Analyst - within Cisco technology to join our team. The successful individual will be responsible for providing technical support to internal sales teams and clients across the UK. Package Competitive Main Responsibilities 60% Pre-sales Technical Produce technically validated specifications, using vendor best practice and tools, within published SLAs Provide technical support to Sales: product advice to enable Computacenter to differentiate Accurately and competently complete configurations within a defined complexity level Utilise opportunities to cross and upsell Champion an environment of continual improvement and personal development Deliver excellent customer satisfaction to internal and external parties Advise on promotions/commercial offerings 20% Vendor Knowledge and Training Hold and maintain vendor accreditations within the appropriate vendors to support own development and company requirements Pro-actively keep technical knowledge up to date Maintain strong internal/external relationships 20% Post Sales Work with our Partner Management team to drive process changes and efficiencies Work with large clients on updating their pre-defined bundles to ensure technical validity and to demonstrate 'value add' Ideal Candidate Key Requirements Extensive knowledge and Pre-Sales expertise across the Cisco product portfolio: networking and security Experience of dealing with technical queries from non-Technical people Experience of Cisco configuration tool: CCW Awareness of Cisco promotion mechanisms Awareness of different Cisco support offerings Focused on self development; technical and personal Excellent communication skills Able to work within a team, and to self-motivate Experience of working in a service driven role and to SLAs Able to demonstrate a pro-active, positive approach Demonstrable commercial awareness Skills Desirable Capable of confidently presenting to clients Awareness of competitive vendor technologies Extensive knowledge and Pre-Sales expertise in the full Cisco product portfolio: Full range (Networking, Security, Audio Visual) Holds up to date technical/sales accreditations relevant across the full Cisco product/services portfolio Technical Sales experience Holds up to date technical sales accreditations relevant to the Cisco Networking product ranges; Cisco CCNA - provided by Dice CCNA, CISCO