Customer Support Technician

Recruiter
SThree
Location
Clavelshay
Salary
25000 - 30000 per annum + competitive
Posted
11 Nov 2017
Closes
18 Nov 2017
Contract Type
Permanent
Hours
Full Time
A large tech solutions company are seeking a Customer Support Technician to join their team in Midsomer Norton, near Bath. Do you have experience or an understanding within electronics, RF electronics, radio, hardware or soldering? If so, then you may be the Support Technician we're looking for. What will you be doing? As a Customer Support Technician, you'll be responsible for responding to and communicating on technical enquiries from clients and customers via the online helpdesk portal. You'll have the ability to maintain product documentation as well as provide technical bulletins for customers. In addition to this, you'll respond to technical enquiries both online and over the phone, and ensure that product performance feedback is communicated to the development team What skills/experience should you have? Basic understanding of electronics and its applications Confident and polite phone manner Good written English (particularly spelling and grammar) Ability to communicate effectively with both technical and non-technical customers (and non-native English speaking customers) Experience using Microsoft Office applications such as Word and Excel Although not an essential requirement of the role, if you have an understanding of RF electronics, marine electronics or computer networks, then this may benefit your application. Who will you be working for? As a Customer Support Technician, you'll be working for an established technology solutions company in Midsomer Norton, near Bath. You'll be joining an organisation that works with a wide range of customers and prides itself on building lasting professional relationships. If you want to join an organisation that places a great emphasis on the importance of integrity and invests heavily in its staff, then this may be the perfect fit for you. If you have a basic understanding of electronics and its applications, as well as the ability to work collaboratively as part of a team, then we want to hear from you. Get in touch, today! SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. We welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion/belief, sexual orientation or age. - provided by Dice MICROSOFT