Major Incident Manager

Recruiter
BAE Systems Applied Intelligence
Location
Milton
Posted
11 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
The Applied Intelligence division of BAE Systems delivers solutionswhich protect and enhance the connected world. Everything we do createsa safer future. We want to solve problems for our customers and by bringing togethergreat minds, we can work together to make the world a safer place.This role will be part of the Enterprise IT Services (EITS)MajorIncident Management Team, reporting to Major Incident Management Lead.The role is Milton Keynes based.Main Objectives of this role: To coordinate the activities and follow the processes required to deliver and manage major incidents at agreed levels to business users and customers. Responsible for the governance and on-going management of restoration teams who manage the technology used to deliver and support services. These teams can be either internal support teams or third party partners and vendors. Is responsible for ensuring that routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual reporting. Chair conference calls in an attempt to coordinate technical restoration activities and provide management updates on major incidents Principal Accountabilities: Manage the delivery of service through the use of Service Restoration Teams and management calls. To provide targeted, timely and useful information on planned and unplanned outages that allows the business to understand the impact of each unplanned outage and take the appropriate action. Governance of suppliers to ensure recovery of service to service level agreements Support implementation of new and existing processes for management of Major Incident Service Restoration and Communications. What we are looking for.. Extensive knowledge of IT Industry from Enterprise perspective Confident communication & service excellence skills Broad knowledge of Customer organisation and priorities Experience in a service desk environment with team leader or management duties. A strong leader who can work in a sometimes-stressful operational role where restoration of service is paramount Strong communication skills: oral, written, presentation, facilitation Technical understanding with ability to translate into business impact ITIL lifecycle experience (particularly Operations) Security Clearance is required for this vacancy. If you are notcurrently Security Cleared, you will need to be eligible for this andwilling to go through the process. For more guidance on NationalSecurity Vetting please click here. About BAE Systems Applied Intelligence: We help nations, governments and businesses around the world defendthemselves against cyber crime, reduce their risk in the connectedworld, comply with regulation, and transform their operations. We dothis using our unique set of solutions, systems, experience andprocesses. Our success is down to our people. The changing nature of our businessmeans that we're constantly looking for the brightest talent to help usfulfil our ambitions. As an experienced professional, we'll entrust youwith responsibility; this means that you'll have client contact, varietyand support from day one. We'll encourage and support you to develop your skills and reward youas you grow. Whatever your area of expertise, you'll be much more thanjust a job title; you'll be an integral part of the business where yourindividual contribution makes a difference every day. Great mindsdeserve great rewards, so we also offer a very competitive salary andbenefits package. Diversity and inclusion are integral to the success of BAE SystemsApplied Intelligence. Staying competitive in today's global marketplacerequires an organisational culture where employees with varyingperspectives, skills, life experiences and backgrounds - the best andbrightest minds - can work together to achieve excellence and realiseindividual and organisational potential. We also welcome discussionsabout flexible working. Division Overview: Commercial Solutions BAE Systems has been in the business of protecting some of the world'smost important assets and networks for over 100 years. We apply the sametechniques, intelligence and strategy used in defending nations andgovernments to businesses as well. That's us - Commercial Solutions - adivision of BAE Systems that specializes in providing businesses aroundthe globe with the products and services they need to stay protected intoday's connected world. We offer a broad portfolio of on premise, managed and cloud-basedproducts and services that are proven to protect our clientsagainstfinancial crime and persistent cyber attackers. We aim to be a global industry-leading, cyber and financial crimeproducts business and will do this by leveraging the BAE Systems brandand by delivering higher grade security solutions for our clients. Help us secure a connected world by being an unseen hero. Apply now andbe inspired. - provided by Dice CLOUD, INCIDENT MANAGEMENT, ITIL, ITSM, SMS