IT Service Desk Analyst - Doncaster - 22k

Greywood Associates Limited
20000 - 22000 per annum + shift + bens
11 Nov 2017
15 Nov 2017
Contract Type
Full Time
IT Service Desk Analyst - Doncaster - 22k 1st Line IT Support Technician My market leading client are looking to recruit a are looking to recruit a 1st Line IT Support Technician / Service Desk Analyst to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows 7 - 10, Active Directory, Desktop & Helpdesk Support, VNC etc. Duties will include, Logging calls on the IT Service Desk and maintaining details of software / hardware problems detected. Providing 1st line technical support; answering support queries either directly or via phone or e-mail. Escalating with external support when necessary. Supporting users in the use of computer equipment by providing necessary advice and/or training. Maintain & update internal documentation and database systems in a timely manner. Suitable candidates should have/be: - The ability to communicate effectively with people at all levels. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. A strong knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7 Experience with using and troubleshooting Microsoft Office. Basic understanding of PC hardware set-up and configuration. The ability to work as part of a team and on their own initiative. Positive & Flexible attitude. This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to 20k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now! - provided by Dice ACTIVE DIRECTORY, MICROSOFT, WINDOWS, WINDOWS 7, WINDOWS XP