2nd Line IT Support Engineer - West End IT Services Company

Recruitment Revolution Limited
United Kingdom
11 Nov 2017
18 Nov 2017
Contract Type
Full Time
2nd Line IT Support Engineer - West End IT Services Company London, West End, W1 25,000 per annum Who we are: A busy, dynamic IT Services company in London and South Africa requiresa 2nd line Support Engineer to join our friendly team with at least 2-3years experience in a similar role. Our team is very technical and youwill have the opportunity to get involved with all aspects of IT frombasic to advanced solutions. The 2nd Line IT Support Engineer Role (Based in London) + Provide 1st and 2nd line email, phone and remote support to ourclients base in the UK, Europe, Asia, US and South Africa. + Visiting client sites to install/configure or troubleshoot and fixissues. + Troubleshoot and fix IT hardware including PCs, laptops, printers,servers. + Troubleshoot, diagnose and fix most Microsoft technologies as well asother third party systems. + Get involved with senior engineers to deliver complex projects. + Possibility to travel abroad and work between offices for shortperiods. + Be an escalation point for 1st Line engineers. + Be willing to work flexible hours in order to provide support forclients in the UK, Europe, US and Asia. 2nd Line IT Support Engineer Required skills: + Experienced in Windows Server (2003/2008/2012/2016) and Desktopoperating systems (XP, Windows 7, 8 & 10) Key skills: in-depth troubleshooting, build, design, implementation andmigrations including AD. + Detailed knowledge and experience MS Exchange 2007/2010/2013 andother Microsoft applications. Key skills: In-depth troubleshooting, build, design, implementation andmigrations. + Experience with applications such as Office, backup software, virus,finance, console and other mainstream 3rd party applications. + Excellent AD knowledge and experience. Must be able to demonstrateconfident administration. + Knowledge and experience in structured networks, switches, wireless,firewalls and internet routers etc. Firewall build and implementation advantageous. + Proven experience with various hardware platforms - HP, Dell,Sonicwall, Raid etc. Key skills: 2nd line troubleshooting, build, design and implementation. + Excellent understanding of technologies such as Active Directory,TCP/IP, DNS, DHCP, IIS, VPN, GPO, Server Roles, etc. + Mac experience advantageous. + The aptitude and willingness to learn new software packages, systemsand solutions. + Experience with working in multi-client environments. Other skills: + Strong organisational skills, be able to prioritize varied workloadsand work to strict deadlines. + Detail orientated, self-starter and excellent time management skills. + Excellent customer facing, communications and phone skills. + Commercially aware. + Enthusiastic, ability to motivate others and a positive willingnessto get involved. We are a relatively small organisation and the successful candidatemust be able and willing to get involved in a wide variety of activitiesthat are likely to be beyond the normal definition of the above jobrole. The company promotes active learning and encourages staff to developtheir individual careers and believes that the environment promotesthis. The IT Team needs to operate to ensure a smooth and efficient provisionof IT services to all our clients, which will encompass a broad spectrumof technology and user requirements. Interested? Just Apply Below... ...But first a little formality. By applying you implicitly consent tous processing & passing your application to our client for reviewfor this vacancy only. If your skills match the role you will hear backfrom us within 2 business days. If you have any pre-applicationquestions please email team [at] recruitmentrevolution.com quoting thejob title & ref. Good luck, Team RR. - provided by Dice ACTIVE DIRECTORY, DHCP, DNS, FIREWALL, FIX, IIS, INTERNET, MICROSOFT, VPN, WINDOWS, WINDOWS 7, WINDOWS SERVER, WIRELESS