IT Technical Support

Recruiter
ASK Recruitment
Location
Loughborough
Posted
01 Nov 2017
Closes
16 Nov 2017
Contract Type
Contract
Hours
Full Time

IT Technical Support / IT Service Desk Analyst /Service Desk -IT Support - Help Desk Customer Support

Full Time Days Temporary -Competitive hourly rate.

Service Desk Analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers you will be supporting and Servicing branches and area offices including Head Offices.

Servicing for example desktop support service on PCs, Terminals, Windows OS, Email, AD, Citrix, Mobile phones, iPads & other desktop equipment for an international company Also to provide onsite support and hands-on for all areas of IT equipment at the sites for which they are responsible.

IT Technical Support - Skills & Experience Required

  • Experience of user/customer support IT support using a ticketing System "Nell" would be advantageous
  • Excellent communication and people handling skills.
  • The ability to empathize with our business customers
  • The ability to offer a support service committed to service level agreements.
  • IT hardware, comms. equipment, and system knowledge.
  • A sound understanding of the businesses and related procedures
  • A strong analytical & troubleshooting ability.
  • A willingness to be flexible, especially with regard to shift working.
  • An exemplary ability in customer service skills and techniques
  • Ability to handle pressure

IT Technical Support / IT Service Desk Analyst /Service Desk -IT Support - Help Desk Customer Support


This job was originally posted as www.jobsite.co.uk/job/959440866