Infrastructure Support Technician

Recruiter
ARM Information Technology
Location
London (Greater)
Salary
£25k - £35k pa + + bonus + pension
Posted
09 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

This is an exciting opportunity for an Infrastructure Support Technician to join a well-established Microsoft Gold Partner, you will be working alongside multiple engineers in an experienced technical team. The role will focus on proactive management of new and existing customer Infrastructure portfolios, identify areas for improvement and implement relevant changes to improve the end-user customer experience.

Infrastructure Support Technician
Location: London
Vacancy Type: Permanent
Package: £30,000 to £35,000 (DOE) + bonus + pension

Role
This is an exciting opportunity for an Infrastructure Support Technician to join a well-established Microsoft Gold Partner, you will be working alongside multiple engineers in an experienced technical team. The role will focus on proactive management of new and existing customer Infrastructure portfolios, identify areas for improvement and implement relevant changes to improve the end-user customer experience.

My client provides turnkey solutions based on technologies from leading industry vendors including SAP, Citrix, VMware and Microsoft with which it maintains highly valued and productive partnerships. Notably, my client is the only organisation in the UK to hold Gold Partnerships for SAP, Citrix and Microsoft establishing it as the clear leader in its field.

For this role, the candidate may be required to work occasional shift patterns to ensure any planned work does not interfere with my client's customers day to day operational activities.

Experience & Technical Skills:
Applicants will have at least 3+ years' experience working in a technical support capacity, managing their own support incidents and working with defined SLAs. Degree level education an advantage.

Essential
A professional and confident manner - A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies - Understanding of anti-virus products and technologies - Understanding of network infrastructure appliances such as routers, switches and wireless network points. -

Accreditation or experience in the majority of the following technical products:
N-able product range
Microsoft Server & Desktop Operating systems
Microsoft Exchange Server 2007-2013
VMware ESX Server/VSphere
Citrix XenServer/XenDesktop
Office 365
EMC SAN solutions
Sonicwall Firewalls
Storegrid/Vembu backup solutions
Veeam backup solutions

Advantage - A strong understanding of storage systems (NAS/SAN) -Accreditation or experience in any of the following technical products:
Scripting (Powershell etc)
Symantec Backup Exec
Citrix Netscaler
Symantec product range

Travel: Occasional UK/London Roaming Support Cover When Required

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This job was originally posted as www.jobsite.co.uk/job/959503863