Technical IT Service Desk Analyst

Certes Computing Limited
Newcastle Upon Tyne
£100 - £150 p day
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Technical IT Service Desk Analyst - Newcastle upon Tyne
4 Months, Immediate start!

Key responsibilities:
*Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end to end ownership and working with Cofely resolver groups and third parties where required.
*Identify and resolve incidents within agreed SLAs, ensuring 1st line resolution is achieved wherever possible, referring to 2nd and 3rd line support where required, whilst maintaining ownership of the issue through to completion.

Required Experience:
*A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures.
*Knowledge of basic computer hardware, including Dell, HP, Cisco.
*Experience of desktop operating systems, including Microsoft Windows 7 / XP.
*Knowledge of ITIL processes - particularly Incident Management, Problem Management and Request Fulfilment.

Office 365 & Exchange online

To apply for this role, send your CV to Jade Patrick @ Certes Computing today.

Certes Computing are a leading Independent IT Recruitment Specialist, for further information about the locations and roles we handle contact one of our Consultants today or check out our website at ****************

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
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