Avaya IP Office Engineer

TTR Limited
London (Greater)
£35000.00 pa
09 Nov 2017
16 Nov 2017
Contract Type
Full Time

Avaya IP Office Engineer

Location: SE1 (Waterloo, Elephant & Castle, Southwark, Lambeth North stations)
Essential experience: Avaya IP Office
Role: 90% Technical Support / 10% Client visits
Benefits: Basic salary up to £35,000 + package.

Our client, a City of London based specialist, dynamic & growing Telecommunications & IT Company, who supply, install, support and maintains state-of-the-art Voice, VOIP and Data solutions are now seeking an Avaya IP Office Technical Support specialist to join the team.

Role Purpose:

A support desk oriented role; supporting Avaya IP Office Systems.

Essence of Role

*Good product knowledge on Avaya IP Office portfolio
* Be able to work in a High pace environment
*Able to cope under pressure and work in a team.
*Punctual and able to be flexible with time.
*Work closely and build strong relationships with internal departments
*Promote and represent the company in a professional manner at all times
*Always under promise and over deliver
*Focus on delivering exceptional customer service
* Be fair and ethical
*Communicate effectively and in a timely fashion with clients and colleagues
*Become a key member of the Support Team
*Seek and use customer feedback to improve the level of service offered
*Be an Escalate point and resolve service affecting issues that arise promptly
*Ensure attention to detail is of a high standard.

Experience required:

*A minimum 2 year Telephony experience gained in
supporting Avaya IP Office portfolio
*Proven record within a support desk environment.
*Relevant experience in the following key areas, are
*Avaya Voicemail Pro, soft console, softphones,
application servers, server edition.
*SIP Trunks and other SIP technologies
*Understand Cabling infrastructures
*Able to perform patching on cabinets
*Understands IP networks, VLANfs, firewalls,

This job was originally posted as www.jobsite.co.uk/job/959501834