Service Desk Analyst

Recruiter
Renfrewshire Electronics Limited
Location
Kilmarnock
Salary
Up to £17k DOE
Posted
09 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

My client is looking for a service desk analyst you will be dealing with a wide range of technologies and working with the company's family of bespoke software products.d problem escalation/resolution.

Duties;

·Providing customer focused 1st and 2nd line IT support

·Resolving customer issues within pre-defined service level agreements

·Liaising with the Service desk manager

·Working on their own

·Working across a varied customer base providing remote support

·Liaising with third party suppliers and maging issues to resolution

Skills;

  • Strong understanding of general IT Support including using various methods of remote support
  • Good technical and analytical skills
  • Experience providing application support
  • Experience with Microsoft server products, AD, Exchange, Remote Desktop Services, Office 365 etc.
  • Good Understanding of networking technologies
  • Solid experience in problem analysis and resolution of software problems
  • Proven ability to function in a self-directed environment
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
  • Innovative thinker who is positive, proactive and readily embraces change
  • Ability to handle clients professionally during all interfaces
  • Strong written and verbal communication skills
  • Must be able to provide root cause analysis
  • Successful candidate will require a PVG/Disclosure Scotland check.

This job was originally posted as www.jobsite.co.uk/job/959501139