Head of IT Service Delivery

Recruiter
Rullion Specialist Markets IT
Location
Merseyside
Posted
02 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

HEAD OF IT SERVICE DELIVERY - MERSEYSIDE - PERMANENT ROLE

Keywords: Service Delivery - Service Management - Service Improvement/Transformation - Technology Management

A well-established, ambitious organisation in the Merseyside area is looking for a charismatic leader to become their Head of IT Service Delivery.

The future Head of IT Service Delivery has a track record of driving significant improvements in Service standards and has a wealth of experience of managing all operations, day to day service, business engagement, supplier management, and budget/cost management with tenacity and authoritativeness.

Stakeholder engagement is key in this role. Credibility with others within and outside IT is a critical success factor: they will be able to inspire confidence, being a no-nonsense leader who can make unpopular decisions for the greater benefit and is able to work with a strong Transformation team. They will demonstrate they can manage an IT team that needs strong leadership, as well as fostering a culture of ownership and accountability, promoting better ways of working and clear processes.

Successful candidate's profile:

  • Head of IT/IT Director level experience, with a strong IT Service Delivery/Management component
  • Proven track record of delivering key transformation programmes to establish IT Services/Operations/Processes supporting various business functions (HR, Procurement, Finance, etc.)
  • Exceptional stakeholder engagement and people management skills and experience
  • Structured knowledge of governance, compliance, best practice across IT technology, applications and services
  • Strong background of leading change, transformation and continuous improvement across IT Services & Operations

If you recognise yourself in the above profile and wish to pursue a role in which you could make your voice as a leader heard across the organisation and make a concrete difference for people and services, please apply in relation to the advert.


This job was originally posted as www.jobsite.co.uk/job/959455484