: Contract Service Desk Analyst - Poole

Recruiter
Spectrum IT Recruitment Ltd
Location
Poole
Salary
£9.60 p hour
Posted
10 Nov 2017
Closes
16 Nov 2017
Contract Type
Contract
Hours
Full Time

Provide first-class customer service for all IT issues which arise and restore service operations as quickly as possible.

Responsibilities;

  • Provide First Class service to all customers
  • Provide all IT incident management services, effectively and efficiently, including;
  • Thoroughly and knowledgeably troubleshoot, and resolve all incidents with a good sense of urgency
  • Accurately record all calls to a high standard
  • Own and manage all incidents from start to finish
  • Work collaboratively with third-line support groups/external suppliers where needed
  • Monitor trends to identify areas of improvement and report as required
  • Identify recurring incidents as topics for problem sessions and participate as required
  • Keep up to date with technology used and how to support it
  • Share and accurately document technical knowledge into the department knowledgeabase, and manage it to keep relevant
  • Provide support for initiatives produced by the IT Department
  • To become involved in other ad hoc tasks as required

Experience;

Sound and current knowledge and experience in Incident Management and ITIL processesStrong technical knowledge of current mainstream desktop software, hardware and network technology excellent communication and customer service skills and a good team playerStrong problem-solving and analytical skills

If suitable please apply or contact Natasha on *********** or *****************************


This job was originally posted as www.jobsite.co.uk/job/959506970