Solutions Architect

Spring Technology
£50k - £55k pa
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
My client based in Wembley is going through a large transformation and due to continued growth a position has arouse as a Solutions Architect. This is a fantastic opportunity to be a pivotal part of a team that is expanding.
The role of Solutions Architect: Infrastructure is to ensure the company continues to provide solutions that meet changing Customer needs and which embrace leading technologies.
The Solutions Architect works with the Pre-Sales technical team and Bid Lead to provide high level pre sales infrastructure design work which may lead on to more detailed solutions being architected. The Solutions Architect is responsible for ensuring that all Infrastructure Solutions presented to Customers are approved PRIOR to formally being sold to any customer.
When projects are approved by the Customer the Senior Solutions Architect is actively involved in the project delivery, from both a hands-on perspective where their specific skill sets are required and also acting in an advisory role to other project team members.
Additionally, the Senior Solutions Architect is the final point of technical escalation where major incidents occur for the businesses Managed Services Customers that cannot be resolved by other technical staff.
*To identify new technologies which can be utilised to improve the companies Services portfolio
*To actively share and transfer knowledge regarding infrastructure technologies and best practices throughout the technical team(s) within the Services division
*To attend Customer meetings and telephone conferences with Sales staff, Project Managers & Service Managers as appropriate
*To assist the Bid Team in the development of infrastructure solutions for Customers as part of the Pre-Sales activities
*To provide technical assurance that all solutions offered to customers are a) capable of meeting the Customer's requirements and b) specified at a suitable level of detail so as to pose no commercial risks .
*To ensure quality and timely delivery of all Technical solutions
Personal Responsibilities
*The Solutions Architect shall report any issues concerning Solution Development (Pre-Sales) or Solutions Delivery (Post-Sales) to the Bid Team Leader and Project Manager respectively
*Follow applicable company procedures and comply with Quality Management Processes in conjunction with operating staff
*Follow controls and documentation procedures
*Always comply to all client processes when working on client site i.e. Change Control Process, Health & Safety Policy
*Complete all documentation required and follow all processes related to the role
*Adhere to all documentation standards and processes
*Define Work Package Specifications in conjunction with Project Management as required for Infrastructure Solutions Projects
*When facing Project Issues and Changes conduct impact assessment and identify resolution options.
*Highlight issues during Work Package Delivery and notify the Project Manager of the resources needed for the issue resolution
*As part of a "Transition into Service" phase or project, ensure that "Known Issues and Workarounds" and "Common Faults and Resolutions" are identified and documented, and that the Support Team(s) understand what is required of them
*Provide input into the regular reviews of the Skills Matrix, identifying skills shortages and training needs
*Provide input into the development of Service Capabilities by working with the Head of Services to construct standard product/ service offerings
*Attend team meetings scheduled by Head of Services
*Communicate to the team members any client issues that concern them
*Ensure your personal Training and Development Plan is completed and help train Support Staff when needed
*Ensure you comply with the working practices
*Ensure any issues or complaints escalated to Project Management of Head of

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Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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