IT Support Technician - 1st / 2nd Line (3 days per week)

Logic Engagements Ltd
£20 - £25 per hour
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
IT Assistant who is available to work 3 days a week is required by Logic Engagements to work for our client who are based in Beaconsfield and Hurley.

The scope of the role will involve working between the two sites on the following:

Provide 1st and 2nd line support to all staff - user equipment includes PC's, Laptops, printers, photocopiers, mobile / internal / external phones and more.
  • To resolve any problems with the IT systems quickly and with the least interruption to the business, ensuring IT Support is aware of any serious issues.
  • To effectively prioritise issues on a daily basis by the use of the ticketing system.
  • To agree deadlines on any given task and include them on the ticketing system. When deadlines are missed due to other priorities arising, to agree a new deadline date with the user.
  • To go through the ticketing system list on a weekly basis with IT Support to highlight and discuss any delays and/or recurring issues.
  • Assist with new IT installations and IT support for office / site moves.
  • Complete IT operations activities, e.g. backups of the systems, end of day processing, etc.)
  • Face to Face user support .
  • To highlight any internet / computer / systems misuse by staff (see Employee Handbook) to IT Support.
  • Keep the network plan and relevant passwords list up to date, ensuring IT Support has the latest copy.

In order to be successful for this role you will need to be able to demonstrate experience with

1st & 2nd line, LAN / WAN, Infrastructure, Windows, Active Directory, backups and basic server administration.

In order to apply for this role please send in your CV or call for further information.

Logic Engagements Ltd is a leading provider of IT staff to clients, consultancies and to product suppliers/authors.

Our consultants deliver a highly professional service, always backed up by our team of specialist resourcers who are all experienced in their own markets. This ensures that we fully understand our clients' requirements and our candidates' skills and needs.

If you have the relevant skills and experience for this position we would welcome your application, however please note that we often receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. .

Logic Engagements Ltd operates as an employment agency and employment business.
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