IT Field Engineer

SF Group Ltd
£28k - 32k per year
10 Nov 2017
16 Nov 2017
Contract Type
Full Time

This is an exciting opportunity in the IT Support industry as a Field Engineer. You will be part of a leading Managed Service Provider.

This role will be based from the head office and will also require travel to client sites


  • Primarily involved in responding to and resolving customer opportunities
  • You may be working on a customers help desk, attending a number of the customer sites during a roll out or being involved in customer one off situations
  • Troubleshooting any technical issues on site - hardware/software


  • Communicating at various levels explaining the solution to the customer which requires strong customer service skills
  • Configuration - all aspects of desktop/server hardware installation and builds and delivery to customer environment
  • Microsoft support for all aspects (MS Office, Windows (desktop), Windows (Server), Exchange, TCP/IP, General Network troubleshooting, desktop troubleshooting)
  • Hardware support for all aspects (HP/IBM/Dell/Apple server hardware, all aspects of desktop hardware troubleshooting, printer/fax/phone hardware and software troubleshooting/maintenance)
  • Installing customer hardware and software on site
  • Fault finding and fixing PC users hardware and software

Skills/Experience Required:

  • Must be able to travel to customer sites in the UK, drive and have your own car
  • Experience as a Field Engineer/ Strong 1/2nd Line Support Experience
  • Working within a managed service provider environment
  • Knowledge of configuring, supporting and maintaining a range of technologies from multiple vendors including; Microsoft Azure, AWS, SonicWALL, Cisco, VMWare, Parallels, Veeam, Office 365
  • Understanding of server, storage and network hardware
  • Experience in using monitoring and remote management tools
  • Proven experience in setting up and maintaining AD and managing permissions

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