Client Operations Manager (Claims)

£45k - £60k pa
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Title - Client Operations Manager
Location - Manchester
Job Type - Permanent
Salary - £40,000 - £50,000
Industry - Claims/Insurance

As a specialist insurance provider, our client has over 100 years of technical risk knowledge and experience which leads the market in identifying and underwriting evolving risks.


Work with the Business Development teams, including Strategic Partnerships, to assist and provide support for the on boarding of new business distribution partners. Supporting also the on ongoing relationship management of existing partners
Maintain relationships and open lines of communication with the business partner's relationship manager through regular communications as appropriate
Design, develop and implement claims service processes and activities to support on-boarding of new partnerships or new product development
Coordination and proactive management of regular claims review meetings with key business partners and client companies
Prepare and deliver claims function/product training presentations as required, internal and external
Develop and share claims service performance reports in relation to the business partners portfolio with Claims management, business partner's and Client Company Key Contact and Sales/Strategic Partnership teams as appropriate.
Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience


Establishing relationships and maintaining contacts across the business
Knowledge of general insurer markets and programmes
Ability to draft and create contract wording
Excellent presentation skills and the ability to produce "user friendly" management reports
The ability to communicate effectively at all levels, both verbally and written
Ability and willingness to work flexibly and across locations, where deadlines require
Partial or completed ACII Qualifications preferred
High standard of organisational skills

If you have the relevant experience or know someone that does please contact us now on [Phone number removed] or email us at [Email address removed]

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