Systems Engineer (MUST SPEAK FLUENT FRENCH) - Perm - London

Incite Insight
London (Greater)
09 Nov 2017
16 Nov 2017
Contract Type
Full Time


About the Role

The role is provided in order to support the company's innovative Trading and Compliance solution as well as other Trading solutions with I the company's industry leading portfolio.

As part of a global team, the role will evolve with the solution and will extend to deliver centrally delivered services and support with global reach and responsibility. The service, software and infrastructure is provided by engineers, support staff and tools from two centers, Murray Hill, New Jersey and London. Both centers operate 24/7 shift patterns.

The role is multi layered involving, monitoring, system administration, installation, configuration and managing incidents across the entire solution.

Main Activities

  • Support our Customers, take the initial call from them on Incidents and service requests. Triage and troubleshoot and provide service to them.
  • Liaise with the technical support teams and partners to resolve Incidents and maintain system uptime.
  • Monitor the solution(s) utilizing Nagios and other tools
  • Act on alerts and events, triggering and drive the company's incident management process
  • Optimize Nagios dashboards and other tools for maximum effectiveness
  • Run and interpret system diagnostics. Use system reporting to recommend adjustments and improvements.
  • Validate and undertake Customer specific changes on the Trading and Voice Recording applications
  • Undertake Installation tasks and validate system builds against specifications
  • Build scope of work documents and participate in the change control process
  • Deploy application patches and configuration changes utilizing the company's industry leading tools and methodologies
  • Deploy and maintain security regimes and standards according to the company's documented standards
  • Contribute to the development of Runbooks and documentation, keep them updated, relevant and usable.
  • Control inventory records and feed into the Problem Change and Release management processes.

Required Experience/Skills

  • Delivering Services to Customers in the Financial Sector or equivalent high risk/ availability industry.
  • Strong knowledge and experience with the essential elements and industry standards for delivering Cloud based services.
  • Strong Track record of self-managed learning and technical accreditation in one or more of the areas below or equivalent technologies.


o iPBX

o Virtualization VMWare ESX/ESXi and vCenter

o Linux/ UNIX / Microft Windows

o SQL and Database management

o Voice Recording

o Firewall

o Load Balancing

o Security

o Networking and core Internet protocols

  • Track record of adapting and delivering services to those standards.
  • Excellent at driving Incident management across multiple support teams and partners
  • History of using monitoring and other support tools and optimizing their effectiveness
  • Experience with automation/configuration management using either Puppet, Chef, GIT or an equivalent
  • Track record of direct engagement with Customers on the phone and excellent communication skills.

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