Service Desk Manager

Thames Valley Police
£53,276 per annum plus excellent benefits
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Thames Valley Police is the territorial police force responsible for policing the Thames Valley area covered by the counties of Berkshire, Buckinghamshire and Oxfordshire. It is one of the largest territorial police forces in England.

This is a brand new opportunity to join the Information and Communications Technology department that has the responsibility to support front line policing, crime investigation and delivering service improvement across Thames Valley Police and Hampshire Constabulary for the benefit of the public.

The Role

Your task will be to ensure the delivery of a 24 hour ICT Service Desk operation in line with agreed dual Force SLA performance levels. You will manage and oversee the on-boarding, acceptance and integration of new services, in line with project timescales supported by the ICT Service Desk. It is important to ensure that the ICT Service Desk is resourced, with a blended model of permanent, flexible and project resources, to meet the day to day and project demands. You will be responsible for the management of the ICT Service Desk Team Leaders including their training, development, workload planning and quality assurance. You will be a subject matter expert in ITIL V3 service management and will have proven background in technical disciplines and technologies.

The Essentials

  • Expert knowledge in service desk operations and service management.
  • Demonstrable experience of managing and motivating teams in a similar Service Management 24 hour operating environment.
  • Degree and relevant professional qualification, preferably an ITIL qualification.
  • Exceptional written and oral communications skills.
  • Strategic planning experience.
  • Demonstrable skill and knowledge for designing and implementing ITIL structured processes.
  • Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. For this reason a full UK driving licence is considered essential.
Generous Benefits Package:

  • Generous Annual leave – minimum 24 days per annum increasing to 29 days after 5 years
  • Competitive Pension SchemePerformance related pay37 hour working weekFlexible working Employee Assistance Programme (Welfare Services)Cycle to Work SchemeChildcare Voucher SchemeExcellent Maternity & Paternity LeaveDiscounts on healthcare, transport, dining, days out and more...The closing date for completed applications is Sunday 26th November 2017.
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