Graduate French spkng Technical Support Engineer (Lighting Controls)

Kadtech Ltd
London (Greater)
09 Nov 2017
16 Nov 2017
Contract Type
Full Time

Graduate French SpeakingTechnical Support Engineer/Representative

£25K + benefits

We have a great opportunity for a Graduate Engineer to join a world leader in intelligent Lighting control systems and solutions for the building and architectural industries. With a significant growth over the last few years and strong presence all-over the globe, this company can offer excellent career prospects to the right candidate

Graduate Technical Support Engineer/Representative?s duties and responsibilities:

The Primary responsibility of this role is to provide world-class technical support to the company?s customers via telephone, email and online chat.

Key Responsibilities:

  • Represent the company with a professional, upbeat attitude according
  • Develop technical expertise regarding the company?s products, systems, and services
  • Support our customers by providing necessary information on stand-alone and system level products via phone and email in a timely and professional manner
  • Troubleshoot and diagnose user issues regarding products and systems
  • Document problems and solutions in a central database, escalate customer questions when necessary
  • Communicate effectively with other areas of the company to meet or exceed customer expectations
  • Take on special projects as necessary to meet or exceed the goals of our technical support team, including travelling to job sites on occasion

Skills and Experience required for the Technical Support Engineer position

  • Fluency in English and French
  • A bachelor degree in electrical engineering or electronic engineering
  • Excellent telephone manners and communication skills
  • Excellent customer service skills
  • Knowledge of lighting controls, networks and/or AV equipment would be a distinct advantage, however, not essential
  • Ability to work in a team and interface with other departments

To Apply, or to find out about any other similar Graduate Technical Support Representative/Engineer positions with Kadtech recruitment, please email your CV to *****************

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