2nd Line Unix Analyst

11 Nov 2017
15 Nov 2017
Contract Type
Full Time
Summary At Computacenter, we are constantly looking for ways to improve, be more efficient and supply a better service to our customers. As Europe's leading independent provider of IT infrastructure services, enabling users and their businesses. Our owner-managed business has a family feel and is as much about people as it is about technology, as part of this, we are offering progression and development to all our employees. Coming into the Unified 2nd Line team in Nottingham working alongside some of Computacenter's most highly regarded customers and providing high level second line support to stakeholders, the role will focus on reacting to infrastructure related alerts, logging any related incidents and acting as a point of contact for them. Package Competitive + Benefits Main Responsibilities Based in our Nottingham office within the Unified Enterprise team, the 2nd Line Analyst will be actively involved in managing and logging incidents focussing at second line level on UNIX & Linux technologies. You will also act as a point of contact to manage technical support activities through incident, problem, request, change and project tasks. Upholding a high level of customer service will also be key, as the successful 2nd Line Analyst will be supporting colleagues at various levels within UNIX & Linux technologies. Ideal Candidate You will need some Infrastructure support experience / exposure at a second line level, and working knowledge of applications, ITSP and ITSM with quality incident management skills. You will be given the opportunity to have a key hand in improving the service to high profile customers. This will not only raise your own profile within Computacenter, but also allow you to learn further systems and technology elements to drive up your own skill set. We do look for someone who can communicate with colleagues and stakeholders at all levels. The ideal candidate will desirably have experience of one or more of the following technologies: IBM AIX Solaris HP-UX Red Hat Linux Oracle Linux - provided by Dice AIX, INCIDENT MANAGEMENT, ITSM, LINUX, ORACLE, SOLARIS, UNIX