3rd Line Broadcast Application Support Engineer

Red Sky Recruitment Solutions Ltd
London (Greater)
to £40,000 + bens
10 Nov 2017
16 Nov 2017
Contract Type
Full Time

3rd Line Broadcast Application Support Engineer
Broadcast, Windows Server, VMware, Hyper-V, SQL
London West End, to £40,000 + bens

We are excited to be working with an international Broadcast Solutions company searching for a talented, hard-working and innovative Application Support / 3rd Line Support Engineer to work onsite in a highly prestigious TV / Broadcast environment in London?s West End!

As an Application Support Engineer you will be joining them at an exciting time and will be involved in the core implementation of these complex Broadcast Workflow systems into this major broadcaster and the role will move to an Application Support function.

The end client / TV Broadcaster looks after 1st & 2nd Line application support and you will be responsible for deep diving into the application and supporting SQL Server database, MS Server 2012 and VMware, Hyper-V.

You don?t need to be a technical expert in server & networking systems as the key focus is understanding the underlying software, fixing issues but some commercial Windows Server, VMware & Hyper-V is essential.

You will also be involved in interesting project work including testing, planning rollouts of new releases and upgrades

Additional tasks include:-

  • Plan and implement technical changes without unexpected disruption to the service and with minimal oversight
  • Collaborate with Development and other operational support teams in to support the service
  • Carry out routine maintenance work as defined and agreed with the client
  • Critically assess technical quality and performance, extracting and analysing system logs where available for escalating to the 4th Line Support Team
  • Identify trends and for root cause analysis and resolution
  • Identify potential system failures and weaknesses and proactively advise
  • Work within their Release Management processes for the deployment of application packages from development through to production environments
  • Work within ITIL framework (solid understanding of Incident, Problem, Change)

To be considered for this interesting role you should meet the following criteria:-

  • A good natural communicator and excellent verbal and written skills. Able to discuss technical issues in a non-technical way with users and take them back to the 4th Line and Dev Teams
  • Good commercial experience in Windows Server 2012 R2, VMware and Hyper-V
  • SQL Server
  • PowerShell, AD / Active Directory
  • Application Support ? broadcast or other enterprise-wide workflow systems
  • ITIL

You will be working in a fast-paced & friendly team within a national broadcaster on a shift pattern that does include some weekends on a traditional 7 day fortnight but not night shifts.

A good benefits package including 25 days holiday, bonus, pension and a company phone & laptop are included.

This job was originally posted as www.jobsite.co.uk/job/959506246