IT Support Engineer - Scottish Borders

Cathcart Associates Ltd
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
IT Support Engineer required to join a global organisation based in the Scottish Borders. With a number of new product launches scheduled over the coming years, the company in question continue to expand their operations making this is an excellent time to join.

You will be joining the Technical Support team, acting as the first point of contact for incoming calls, working to support and maintain the company's internal IT environment. You will be tasked with day to day support and troubleshooting of issues within infrastructure services ensuring you work within agreed SLA's within an ITIL environment.

This role would be suited to an all-round IT professional that has ample experience working in a 2nd / 3rd line support team. Alternatively, this role would be suited to a junior IT Engineer looking to take the next step in their career.


** Acting as the first point of contact for all internal Support issues, dealing with Service request and IT incidents

** Working to resolve issues to a resolution - Escalating to engineering team when required

** Efficient and effective communication to all end users and third parties

** Tracking calls and activity using ticketing systems

** Supporting projects with technical assistance when required

** Participate in regular team meetings - providing feedback and break down of issues/fixes

** Travel to and from other sites will be required from time to time

Skill set:

** Solid Experience with MS Windows Server- Ideally up to 2012 - configuration and support

** Experience administration and maintaining Windows Desktop Environments - Ideally Windows 7 /10

** Experience in administration and troubleshooting within Exchange 2010

** Experience in administration and troubleshooting within MS Exchange

** Experience of Microsoft Management suite (SCCM, SCOM)

** Experience with Network monitoring and troubleshooting

** Experience to Data protection backup technology

** Experience with Desktop and Hardware builds

If you think this is the role for you please apply and call Callum Hunter Infrastructure Consultant on 0131 510 1500.

IT Engineer / Infrastructure Engineer / IT Support / 2nd Line Support / Systems Administrator / Systems Engineer / MS Server / Desktop / Active Directory / Exchange / SCCM / Permanent / Scottish Borders / Galashiels
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