Customer Technical Support Engineer

Spring Grp
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Our client offers vehicle test, validation and engineering services to customers in the automotive, transport, tyre, petrochemical, defence and security industries. They are looking for Customer Technical Support Engineer to join the Customer Service team based in Bedfordshire. This is a permanent role based near Bedford in Bedfordshire offering competitive salary and benefits package.

The role reports into the Head of Customer Service, the successful candidate will be responsible for ensuring the Vehicle Group and Commercial Team are working closely together and have a joint understanding of the strategy to provide excellent customer service. In this role, the successful candidate will be required to develop a good technical understanding of the Vehicle Group capabilities and be able to interpret technical enquiries and procedures into commercial offerings which can be understood by both commercial and technical stakeholders.

Roles and responsibilities:

*Supporting and delivering the quote process from within the Vehicle Group.
*Interpretation of customer requirements or procedures.
*Collation of technical information to produce quotations.
*Increase the percentage of quotations which convert to order book.
*Support achieving revenue forecast within the Vehicle Group.
*Build coalitions across the business to support the delivery of sales targets.
*Provide commercial support to the Vehicle Group.
*Provide technical support to the Commercial Team.
*Able to act as point of contact for customer technical questions.
*Act in accordance with the behaviours for staff at all times.

Required Skills, Experience and Qualifications:

*Graduate from Engineering background - Mechanical, Automotive discipline preferred or similar
*GCSE or A Levels to include business and technology related subjects.
*Minimum grade 6 (or 'B') in English and Mathematics.
*Preferable but, not essential - Vehicle test experience in one or more disciplines relevant to the Vehicle Group.
*Preferable but, not essential - Sales/business development experience within automotive or transport sector.
*Problem solving
*Customer service
*Analytical, using authority and judgement
*Excellent organisational and time management skills
*Excellent communication skills
*Team player
*Works well under pressure
*Pragmatic, amicable and show initiative.
*Interest in the automotive industry and a passion for vehicles
*Flexibility to travel as and when required
*Full UK driving license due to the nature of the role.
*SC clearance or ability to achieve this
*Willing to undergo a Criminal Records Bureau check

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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