Technical Operator, Technical Support Engineer

Tank Recruitment
£18k - £22k pa
09 Nov 2017
16 Nov 2017
Contract Type
Full Time

Technical Operator, Technical Support Technician, Technical Support Engineer - Windows server, Active Directory, , ITIL, Linux, Windows Desktop, Networking - Harrogate, North Yorkshire - Up to £22K

Tank Recruitment are currently looking for a Technical Operator for a client of ours based in Harrogate.

Main Duties and Responsibilities

  • Participate in and support the operations shift rota, ensuring adequate cover is provided
  • Complete Site-facilities tasks as required.
  • Maintain and follow on-line process documentation, highlighting corrections and updates where applicable.
  • Perform daily health checks/capacity checks in accordance with Ops Team schedules, escalating when required.
  • Ensure that technical support call outs are completed in line with processes.
  • Ensure that out of hours Problem records are completed in a timely manner and to the required quality.
  • To ensure that any overnight problem records are followed up by the relevant service lines, with any outstanding issues dealt with to the satisfaction of the group.
  • Ensure daily checks of the machine room are completed, carrying out actions that lead to rectification of any problems that occur.
  • Ensure that customer calls are dealt with in an expedient and efficient manner, providing the necessary courtesies to the caller.
  • To be conversant in escalation procedures and ensure that upon discovering discrepancies that these are highlighted to the senior IT Operator and SD Service Manager
  • Provide support to management and business units, as requested, when a business disruption occurs
  • The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required

Experience and Skills

  • To provide IT operational support for all IT services largely based on Unix (AIX and Linux), and Microsoft Windows.
  • To work on a dayshift, plus 24x7 shift rota when required, in support of the production systems.
  • Ability to work alone and within a team.
  • Understanding of Internet technology such as Web browsers and general concepts.
  • Ability to communicate clearly both verbally and in writing.
  • Methodical approach to work, with attention to detail.
  • To possess strong organisational and time management skills.

If this is of interest then please send me your UTD CV.

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