IT Support Analyst

Douglas Scott
£3000 - £24000 per annum + Good Package
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
12 Months legal experience is required.

A fantastic opportunity has become available for an experienced IT Support Technician to join an established Legal Firm in Merseyside.

The IT Support Technician will provide on-site and remote technical troubleshooting, support, training and mentoring, within a busy Service Desk environment.

This is a fast paced working environment which requires a flexible approach to work. This role will suit someone with a positive outlook, can-do attitude, proven technical ability, Service Desk experience and an enthusiasm for excellent customer service.
Flexible working available through shift patterns

Key Responsibilities:
  • Support Desk Administration (to include Procedure Development)
  • IT Technical Support
  • Server, PC & Network
  • User Applications
  • Routine Computer Operations
  • Backup & Recovery Routines
  • Routine Software Installation
  • End User Security Administration

Knowledge and Skills:

  • Shows a good interpersonal skill, especially with regard to communication of technical matters to non-technical people.
  • Understands the commercial validity of all activities.
  • Is an efficient and conscientious record keeper who can display a responsible attitude to developing and following procedures.

IT Support Technician desirables:

Knowledge of, or exposure to, relevant ISO standards
Good attention to detail and organisational skills
Knowledge and experience of working with ITIL processes and procedures
Resilient - able to work in a fast paced, changing environment
Familiarity with legal case management applications
Ability to delegate work effectively
Customer service qualifications
Maintains a positive attitude, self-motivated and uses own initiative

If you wish to be considered for the role of IT Support Technician, please apply below. Isaac Riley our Legal IT specialist at Douglas Scott will be in contact you shortly.

Please contact Isaac Riley, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.

Douglas Scott are Legal Recruitment experts and the UK's leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.

Please see our website ( for more Legal IT jobs nationwide.
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