Operational Change Lead

Sopra Steria Recruitment Limited
London (Greater)
10 Nov 2017
16 Nov 2017
Contract Type
Full Time

Operational Change Lead

Rate: £flexible

Location: Central London

Term: 6 months (initially)

Sopra Steria Recruitment are now looking for a Operational Change Lead to join a fantastic organisation in Central London for an initial 6-month contract.


The Operational Change Lead will work with the business operational change lead to seek areas of opportunity within the organisation in order to dramatically improve delivery to customers. This will be achieved through customer-centric design, process re-engineering (systems thinking, lean etc.), digital transformation and use of modern tools (AI, robotics, workflow).


  • Engage with key stakeholders to understand their functional requirements and suggest new technical ways of working that aligns with their outcomes
  • Utilising their knowledge of modern technical toolsets (including AI, Robotics, Low Code, Workflow and MS 365) suggest recommendations for improving the way we operate including writing technical business cases where necessary
  • Utilising their technical architecture skills, provide leadership and advice on how we can re-engineer our processes to deliver the clearest customer journey
  • Champions agile ways of working and educates the business to make this part of their every day delivery
  • Communicate through email, presentations, and informal meetings across the organisation (including senior management and executive team) to share learnings, insight and plans, gathering feedback and influencing in the process
  • Work within appropriate IT security principles
  • Adherence to appropriate budget and project controls

Skills / Experience

  • Experience in a similar role ? Essential
  • Demonstrably strong technical background with proven experience in technical process improvement
  • Excellent knowledge of modern platforms and tools, and knowledge of when to use the correct product where appropriate, especially open source and open standards
  • Experience with Scale Agile Framework is required
  • Proven technical skills relating to AI, Robotics, low code, digital technology and experience of converting this technical capability into a solid business solution ? Highly Desirable
  • Strong expertise in processing improvement techniques - systems thinking, lean, 6 Sigma

This job was originally posted as www.jobsite.co.uk/job/959506762