Senior Commercial Performance Manager

London (East)
10 Nov 2017
09 Dec 2017
Contract Type
Full Time

Senior Commercial Performance Manager

As a Barclays Senior Digital Commercial Performance Manager, you'll play an integral part of driving revenue for our Digital business. You'll be involved in developing and delivering commercial strategies, combining your expertise and knowledge of marketing and digital product and proposition development to influence commercial decisions at the highest level. You will be responsible for the commercial performance ambitions for Digital Banking and across other channels to drive revenue growth and cost reduction. You will deliver the commercial strategy to optimise the value of Relevance Driven Interactions (RDI), striking the balance between near term results and longer term sustainability.

About us:
The Digital Banking and Commercial Performance team is responsible for the creation of world class solutions through the digital channel that is unequivocally the best in banking; Accelerating commercial growth across all channels, by promoting relevant, timely and highly personalised customer solutions in the customer's preferred channel by unlocking, through collaboration, the power of analytics, insights and content. This role is responsible for the commercial performance ambitions for Digital Banking and across other channels to drive revenue growth and cost reduction.

As a Senior Digital Commercial Performance Manager, your main responsibilities will involve:
* Leading the Product Directors' thinking on commercial performance, forecasting and planning.
* Supporting the delivery of P&L (Profit & Loss) uplift in line with product, channel or segment objectives and integration of activity back into business as usual (BAU) as appropriate.
* Pushing the Product and Commercial teams to increase acquisition and growth through all channels - specifically jointly owns sales forecasts
* Developing and creating product, segment and channel plans, targets, key performance indicators and commercial performance goals
* Using data and analytics led insight to build plans and roadmaps to optimise key customer journeys via test and learn methodology
* Identifying customer needs and developing segmented targeting and omni-channel contact strategies to support commercial plans and product teams to increase growth through all channels

As a Senior Digital Commercial Performance Manager, your main skills and qualifications will include:
* Experience of delivering omni channel communications as part of a wider team
* Experience with a broad and diverse range of data led communication best practices, disciplines, methodologies and tools
* Expertise in disciplines of targeted communications
* Experience in the delivery of multi-channel communications in complex matrix organisations
* Knowledge of the development, treatment and application of Brand principles
* A good understanding of risk management and corporate governance, including regulated practices

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.