1st Line Support/2nd Line Support

CMS Distribution Limited
London (Greater)
10 Nov 2017
16 Nov 2017
Contract Type
Full Time

1st Line Support/2nd Line Support

Are you a Desktop Support Analyst who is looking for their next stimulating and rewarding role? Are you looking for a role that allows you to utilise your love of technology and problem solving? Are you looking to work in a friendly and lively environment?

CMS Distribution are Europe?s leading specialist technology distributor and are a growing and successful business with 350 employees across six locations in the UK and Ireland, plus locations in the Netherlands, Sweden, Spain, Australia and China.With exciting Company expansion and ambitious plans in 2017 we are looking to recruit a Desktop Support Analystfor our London office.

As your rewards package we offer an attractive base salary+bonus +fun staff nights out + attractive benefits including Private Pension & Healthcare.

Why work for CMS Distribution?

Here at CMS Distribution we see a future where everyone knows that CMS connects the best technologies to the smartest customer.

Why is the role of Desktop Support Analyst right for you?

The role combines your passion for problem solving and technology. It is a role where you can make a real difference.

Objectives of a Desktop Support Analyst

The Desktop Support Analyst responds to IT incidents and provides solutions in an efficient and effective manner whilst maintaining high levels of professionalism and exceptional customer service.

Full job description available on request.

Skills Required of a Desktop Support Analyst

  • Exceptional customer service and communication skills
  • Analytical and problem solving capabilities
  • Ability to follow instructions and work unsupervised
  • An understanding of ITIL processes and procedures
  • A general understanding of the following:

o Laptop and Desktop hardware support

o Windows 7 and above Operating Systems

o Windows Server and Active Directory Services

o Microsoft Office Suite

o Experience using an IT Service Management Tool

o Fundamentals of Networking including TCP/IP and switches

o Telecoms administration

o Experience using SAP is desired but not essential

Why a career in London is right for you?
Based in one of the most vibrant parts of London with the booming tech city scene at your feet. Cool Pop Up shops and restaurants, a cutting edge street art scene and great night-life. The UK technology sector has never been so exciting to work in with new products transforming the way we work, play and live.

CMS Distribution have a stylish Worship Street office in London which is situated less than 10 minutes from Old Street and 15 minutes from Moorgate and Liverpool Street station it is a great location being in the heart of London?s tech city.

This job was originally posted as www.jobsite.co.uk/job/959506550