Service Desk Team Lead, Manager

Recruiter
Fruition IT Resources Limited
Location
Wakefield
Salary
£30k - £35k pa + Bonus + Benefits
Posted
10 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Service Desk Team Lead, Manager
Salary: Upto £35,000p.a

Wakefield

Service desk team lead, Help deak team lead, Helpdesk team lead, Service desk Manager, Helpdesk Manager


We are looking for a Service Desk Team Lead to join a large global and successful business having large clients. You will be managing and leading a team of 7 1st/2nd line engineers working in an enterprise level environment supporting the Microsoft based environments.

Responsibilities

Managing and leading a team of 7 1st/2nd line service desk analysts so they provide high level customer service.
Improving and maintaining the level of service level agreements.
Provide support and training to the service desk team.
Ensure that weekly K.P.I's, status reports are at a high standard.
Provide a senior level of support within the team and across the IT department.
Work closely with the senior IT team to deliver implementation and upgrade projects of software and hardware across the organisation.
Participate in maintaining the policy, procedures, reviews and produce new documentation.

Must be willing to be hands on when required, back up for the team, resolving issues etc.


Experience

Someone with a degree/other qualification in IT or similar.
You will have the ability to understand and manage technical projects.
You will be able to demonstrate the ability to work and communicate with a number of stakeholders with varying levels of IT capability and to handle a busy and varied workload.
Experience of Microsoft desktop operating systems and administration of Office 365.
Strong knowledge of Exchange, Server, ITSM administration and management.
Have proven experience of leading and motivating a service desk team.
Highly desirable experience of supporting VMWare Horizon VDI and Mitel VOIP phone systems.
Have either qualifications in ITIL

Please apply with your CV ASAP.

If you got any questions/queries please contact Gurleen Kumar ***********

Service desk team lead, Help deak team lead, Helpdesk team lead, Service desk Manager, Helpdesk Manager


This job was originally posted as www.jobsite.co.uk/job/959505896